We believe that good communication is key to deliver exceptional customer service. The more you and your plumber understand each other, the higher your chances are of saving time and money. In order to prepare for your next plumber visit, here are the questions you should ask and answer:
Questions For Your Plumber
First, try to figure out how quickly your plumber can arrive. Sometimes you have an emergency and your plumbing company can’t help you as fast as you need.
Wait until you plumber arrives and inspects your building to ask for a quote. Keep in mind that quotes are just an estimate and the exact cost might vary for many reasons.
If you’re calling a professional to solve a problem, ask what caused it. A good plumber will help you understand the causes of your plumbing issues and how to prevent them from happening again.
Questions For You
Your plumber will probably have some questions for you too. Be sure to prepare beforehand, so you can establish better communication and increase your chances of satisfaction. Here’s a very common yet important question: When was the first time you noticed the problem?
Did you try to fix the problem yourself? This is another question that the plumber may ask, so answer honestly—even if you did attempt repairs and it made things worse. It helps your plumber assess damage and provide a realistic estimate of costs.
It’s also a good idea to inspect your home to see if you spot other plumbing issues before calling a professional, so you can make the most of your visit.
A Few More Tips
Finally, we’d like to share other tips to make your plumber visit more efficient:
- Locate your main plumbing shutoff valve before your plumber arrives. This is important to stop leaks while you get your service done.
- Clean the area where you spotted a problem. For example, if it’s below your sink, remove papers, plastic bags, food, and other objects.
- Keep your pets away even if your plumbing company is pet-friendly. They might distract the plumber and cause an accident.
We hope these tips will help you get more prepared for your next plumber visit. At Goff Heating, Air Conditioning & Plumbing, we strive for customer satisfaction. Our business is located in Texarkana, Texas. Contact us through our website or call (903) 838-6923.